1. Introduction
BeneTerra (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly.
We operate across Australia and internationally, delivering environmental solutions across water, soil, engineering and civil construction. In doing so, we collect and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information.
2. The Information We Collect
We collect personal information that is reasonably necessary to deliver our services and operate our business, including:
- Name
- Company name and role
- Email address
- Phone number
- Location or site details
- Information provided through enquiries, project discussions or downloads
- Website usage data (such as IP address, browser type and pages visited)
In some cases, we may collect information related to project stakeholders, contractors or site personnel as part of delivering environmental projects.
We do not collect sensitive information unless required for a specific purpose and permitted by law.
3. How We Collect Information
We collect personal information through:
- Website forms (e.g. contact, capability requests, downloads)
- Direct communication (email, phone, meetings)
- Project engagement and delivery processes
- Industry events and professional interactions
- Cookies and analytics tools when you use our website
- Third parties where appropriate (e.g. referrals, partners)
4. Why We Collect and Use Information
We use personal information to:
- Respond to enquiries and provide advice on environmental challenges
- Deliver projects across water, soil, engineering and civil works
- Manage client and stakeholder relationships
- Provide updates, insights and relevant industry information
- Improve our services, website and communication
- Meet legal, regulatory and contractual obligations
For BeneTerra, this often involves working with multiple stakeholders across a project, including councils, contractors, consultants and site operators.
5. Direct Marketing
We may send you communications relating to:
- Industry insights and technical updates
- Case studies and project outcomes
- Relevant services and solutions
You can opt out at any time by:
- Using the unsubscribe link in emails, or
- Contacting us directly
6. Disclosure of Personal Information
We may disclose personal information to:
- Our employees and project teams
- Contractors, consultants and delivery partners involved in projects
- Service providers (e.g. IT systems, hosting, CRM platforms)
- Professional advisers (legal, financial, compliance)
- Government or regulatory authorities where required
Given the nature of our work, information may be shared across project stakeholders where necessary to deliver outcomes safely, compliantly and effectively.
Some service providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
7. Project and Site Information
In delivering environmental and civil projects, BeneTerra may handle:
- Site-related data
- Environmental performance information
- Operational or infrastructure details
This information is managed in accordance with contractual obligations and applicable regulatory requirements. We treat all project information with appropriate confidentiality and care.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Understand how visitors use our site
- Improve functionality and performance
- Support communication and marketing activities
We may use third-party tools such as:
- Google Analytics
- LinkedIn advertising and tracking tools
You can manage cookie preferences through your browser settings.
9. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
These steps include:
- Secure systems and controlled access
- Internal policies and staff obligations
- Appropriate handling of project and client data
10. Access and Correction
You may request access to the personal information we hold about you and request corrections where necessary.
To do so, please contact us using the details below.
11. Retention of Information
We retain personal information only for as long as necessary to:
- Deliver our services
- Meet contractual and regulatory requirements
- Support business operations
12. Complaints
If you believe your privacy has been breached, please contact us and we will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
BeneTerra
Email: info@beneterra.com.au
Phone: +61 7 3236 5145
Address: Level 4, 300 Ann Street, Brisbane QLD 4000